China BGP Network Performance issues
Incident Report for rixCloud
This incident has been resolved.
Posted Jul 20, 2020 - 00:21 HKT
A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2020 - 23:58 HKT
The issue has been identified and a fix is being implemented.
Posted Jul 19, 2020 - 23:54 HKT
We have confirmed that users in some parts of mainland China have performance issues when connecting to the rixCloud Access Layer Network.

This problem seems to be caused by a problem with upstream ISPs.

We are actively communicating with them to try to solve this problem.
Posted Jul 19, 2020 - 23:38 HKT
This incident affected: Relay Service (Standard BGP Endpoints, BGP Endpoints, Premium BGP Endpoints) and Relay Infrastructure (Dongguan, China).