China BGP Network Performance issues
Incident Report for rixCloud
Resolved
This incident has been resolved.
Posted Jul 20, 2020 - 00:21 HKT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2020 - 23:58 HKT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 19, 2020 - 23:54 HKT
Investigating
We have confirmed that users in some parts of mainland China have performance issues when connecting to the rixCloud Access Layer Network.

This problem seems to be caused by a problem with upstream ISPs.

We are actively communicating with them to try to solve this problem.
Posted Jul 19, 2020 - 23:38 HKT
This incident affected: Relay Service (Standard BGP Endpoints, BGP Endpoints, Premium BGP Endpoints) and Relay Infrastructure (Dongguan, China).