DNS reslover and User Interface connection issue.
Incident Report for rixCloud
Resolved
This incident has been resolved.
Posted Jul 18, 2020 - 07:04 HKT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 18, 2020 - 06:23 HKT
Identified
We have confirmed that this issue affects users in Europe, Western US, China Telecom, and China Unicom.
Posted Jul 18, 2020 - 05:47 HKT
Investigating
Due to Cloudflare resolver and network issues, some regions are currently unable to resolve rixCloud domains and access some rixCloud services.

Our team is investigating these issues and we will provide additional updates as we continue to gather information.
Posted Jul 18, 2020 - 05:43 HKT
This incident affected: User Interface (Managment Portal, Business License Dashboard, Knowledge Base, APIs, Telegram bot).